Shipping Disruption Update
Returning To Unaffected Fulfilment
As of the 1st June 2020 fulfilment for all Bearhug products into the delivery service will be unaffected by the Pandemic.
Orders will be dispatched the next working day using Royal Mail (Friday and Weekend orders will be dispatched on the following Monday).
This also see's the end of our free shipping policy for all order. Shipping will be £2.95 for all orders and free for orders over £30. All orders will be dispatched using a Royal Mail 24 service.
Royal Mail are still experiencing some minor delays and have still suspended Saturday deliveries - please find more here: Royal Mail Update
We thank you all for your patience during this testing time and are proud of how Bearhug and the pack have performed.
*updated 28th May 2020
Royal Mail Update 28th April. Royal Mail have temporarily suspended delivery on Saturday's due to high levels of employee absences.
This may affect and delay the delivery of your Bearhug products. We ask you to please bare with us and Royal Mail.
Thank you for your patience, Bearhug.
*updated 28th April 2020
We've been working hard to implement safety measures in accordance with the Governments most recent advice.
We are still fulfilling orders with skeleton staff coverage. Orders before 5pm on a weekday will be dispatched the next day, weekend orders will be dispatched on the following Monday. We have removed all shipping costs, which means every order qualifies for free shipping during the UK's isolation period.
Our shipping partners Royal Mail are still operating at normal efficiency, however we do ask you to be patient with us and them during these testing times.
Thank you, Alexander.
*updated 27th March 2020
Everyone is well aware of the pandemic that is currently taking a hold and severely rocking the planet, despite this we wanted to let you know that the lights are currently still on at Bearhug HQ. With skeleton staff we’re still fulfilling orders and any that come through before 3pm will be dispatched the same day. Permitting our fulfilment partners, Royal Mail are still operating. See their status update below.
The advice and guidance is that we remain active and can be outside (while being socially conscious) which undoubtably contributes to our physical and mental wellbeing. Don’t let any niggles stop you from getting out and looking after your body and mind during this troubling time. We’re here to support you, whether you’re already a member of the pack or not.
As always we will endeavour to keep you updated as the situation develops. Stay safe, stay healthy.
With the recent rapid changing climate concerning COVID-19, Royal Mail our domestic and International shipping partners have released a statement that may affect the shipping of Bearhug products.
We apologise for the inconvenience but ask that you please bear with us with patience through this testing time.
Should you have any questions please email firstname.lastname@example.org
If you have any questions please don't hesitate to email: email@example.com
The Bearhug Pack
*posted 16th Match 2020