Shipping Disruption Update

We've been working hard to implement safety measures in accordance with the Governments most recent advice. 

We are still fulfilling orders with skeleton staff coverage. Orders before 3pm on a weekday will be dispatched the same day, weekend orders will be dispatched on the following Monday. We have removed all shipping costs, which means every order qualifies for free shipping during the UK's isolation period.

Our shipping partners Royal Mail are still operating at normal efficiency, however we do ask you to be patient with us and them during these testing times. 

Thank you, Alexander. 

*updated 27th March 2020

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Everyone is well aware of the pandemic that is currently taking a hold and severely rocking the planet, despite this we wanted to let you know that the lights are currently still on at Bearhug HQ. With skeleton staff we’re still fulfilling orders and any that come through before 3pm will be dispatched the same day. Permitting our fulfilment partners, Royal Mail are still  operating. See their status update below. 

The advice and guidance is that we remain active and can be outside (while being socially conscious) which undoubtably contributes to our physical and mental wellbeing. Don’t let any niggles stop you from getting out and looking after your body and mind during this troubling time.  We’re here to support you, whether you’re already a member of the pack or not.

As always we will endeavour to keep you updated as the situation develops.  Stay safe, stay healthy.

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With the recent rapid changing climate concerning COVID-19, Royal Mail our domestic and International shipping partners have released a statement that may affect the shipping of Bearhug products. 

We apologise for the inconvenience but ask that you please bear with us with patience through this testing time.

Should you have any questions please email enquiries@getabearhug.com 

Royal Mail Update:
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. 
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.
 
Signing For And Receiving Update. 
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. 
Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. 
If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. Full information on acceptable forms of ID can be found here.
 
Contingency Plans
In the event we need to close one of our units, this decision would be made in line with Public Health England guidance. Royal Mail has many years’ experience of contingency planning for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities.
We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services and their mail.
See the full update here: https://www.royalmail.com/coronavirus 

If you have any questions please don't hesitate to email: enquiries@getabearhug.com 

The Bearhug Pack 

*posted 16th Match 2020