SHIPPING

DISPATCH 

We aim to dispatch your order on the same working day if the order is placed before midday. 

Any orders after midday will be dispatched the next working day. 

All free orders are dispatched with a Tracked Royal Mail 2nd Class service. Royal Mail aim for 3 working days after dispatch for domestic UK orders. See more at Royalmail.com

Note that all countries outside the EU will be subject to local duty and taxes, thresholds do differ from country to country. Please check your local customs office. 

Please note these delivery times are not guaranteed especially during promotions periods such as UK Bank Holidays, Black Friday and Christmas / New Year etc. See product pages for any differing details for promotional products. 

If you have still not have received your items after the estimated delivery times, please contact orders@getabearhug.com 

  

RETURNS & EXCHANGES

To exchange an item please access the returns portal here: Returns Portal Link 

You will need your Order # and delivery postcode. 

 

30 DAY RETURN POLICY

Bearhug 30 day money back guarantee!

Try any product for 30 days and if you're not happy and don't want to be part of the pack get your money back! Swap sizes or product for free too!

Initial postage costs are non-refundable.

If your items arrive faulty or damaged, we will be sure to assess the condition and arrange a replacement or refund providing we are contacted regarding the issue within 30 days of receipt of your order.

You can contact us regarding faulty or damaged items at orders@getabearhug.com 

This policy is not applicable for international orders.  

 

RETURNS

Bearhug 30 day money back guarantee!

Try any product for 30 days and if you're not happy and don't want to be part of the pack get your money back! Swap sizes or product for free too!

For returns, we will inspect the item(s) upon arrival and process the refund within 3 working days. This will be minus any postage charges, shipping costs are non-refundable. Please allow sufficient time for any refunds to credit your account or card.

To exchange an item please access the returns portal here: Returns Portal Link 

You will need your Order # and delivery postcode. 

Prepaid returns are not applicable for international orders.  

 

EXCHANGES

Bearhug 30 day money back guarantee!

Try any product for 30 days and if you're not happy and don't want to be part of the pack get your money back! Swap sizes or product for free too!

Upon receiving your item for exchange, we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or colour being sold out or item not passing inspection, we will immediately notify you by email.

Please note, when exchanging for different sizes please check online stock before hand to avoid disappointment.

To exchange an item please access the returns portal here: Returns Portal Link 

You will need your Order # and delivery postcode. 

Prepaid exchanges are not applicable for international orders.   

 

INTERNATIONAL RETURNS & EXCHANGES

Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to try prevent it incurring import charges and taxes. Bearhug is not responsible for any return custom charges made.

Prepaid returns & exchanges are not applicable for international orders.   

 

SALE ITEMS

Sale items are not eligible for return or exchange.

Please note “discounted” items where a code was applied at checkout are eligible for a refund or exchange within the Bearhug 30 day money back guarantee return period.

The refund or exchange can only be for the amount paid for the product. 

 

CUSTOMS & MISSED PARCELS

CUSTOMS & DUTIES

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

The customer must take full liability for any parcels returned to Bearhug due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

 

MISSED & UNDELIVERED ITEMS

Any items not delivered due to the recipient not being present at the delivery address will be dealt with in accordance to Royal Mail procedure for the shipping method you selected.

For UK, Europe & International, please contact the relevant carrier and refer to your tracking code. If you do not have a tracking code, please contact orders@getabearhug.com. Once the shipment is dispatched from Bearhug it is the carriers responsibility to deliver your package to you. We have very little power if any to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim process.