Our Bearhug Promise
At Bearhug, we’re not happy unless you are. That’s why we offer a 30-day trial opportunity! Try our sleeve or supports for 30 days and if the size isn't quite right or you want to swap it for another product you can - free of charge!
*refunds are charged a handling fee of £4.95. For more information, see our Returns Portal.
Initial postage costs are non-refundable.
Shipping
We aim to dispatch your order on the same working day if the order is placed before midday. Any orders after midday will be dispatched the next working day.
Our shipping options are :
- Royal Mail 2nd Class Tracked - £3.95
- Royal Mail 1st Class Tracked - £4.95
- Royal Mail Next Working Day - £9.95
Free shipping is available for orders over £30 - these orders are dispatched with a Royal Mail 2nd Class Tracked service. Royal Mail aim for 3 working days after dispatch for domestic UK orders. See more at Royalmail.com
Note that all countries outside the UK will be subject to local duty and taxes, thresholds do differ from country to country. Please check your local customs office.
Returns & Exchanges
Access the returns portal here : Returns Portal Link
You will need your Order # and delivery postcode.Exchanges are eligible for free return postage - you can excahnge for another size or product. Refunds are charged a £4.95 handling fee - this will be deducted from your refund.
Initial postage costs are non-refundabl